IT Infrastructure Warranty and Extended Support Program

Comprehensive Hardware Coverage and Emergency Support

Protect your IT investment and ensure business continuity with our comprehensive warranty and support program covering hardware failures, repairs, and emergency technical assistance.

Coverage Includes:

• Complete equipment replacement for failed hardware
• On-site and depot repair services
• Replacement parts coverage (no additional cost)
• Labor costs for repairs and replacements
• Preventive maintenance and inspections
• Firmware and driver updates

Protected Equipment:

• Servers and storage systems
• Network switches and routers
• Firewalls and security appliances
• Workstations and laptops
• Printers and peripherals
• UPS and power protection equipment

Support Services:

• 24/7/365 emergency support hotline
• 4-hour critical issue response time
• Remote troubleshooting and diagnostics
• On-site technician dispatch when needed
• Escalation to senior engineers
• Vendor liaison and warranty coordination

Proactive Maintenance:

• Quarterly preventive maintenance visits
• Hardware health monitoring and reporting
• Proactive component replacement
• Performance optimization and tuning
• Capacity planning recommendations
• End-of-life equipment notifications

Additional Benefits:

• Equipment loaner service during repairs
• Priority parts ordering and expedited shipping
• Coverage for accidental damage
• Power surge and electrical damage protection
• No deductibles or hidden fees
• Transferable coverage if equipment is relocated

Program Details:

• Monthly fee: $299.00 (3-year commitment)
• Covers up to $50,000 in equipment value
• Additional coverage available for larger deployments
• Detailed service reports and documentation
• Annual coverage review and adjustment

Eliminate unexpected repair costs and minimize downtime with comprehensive warranty coverage. Our support program ensures your critical IT infrastructure remains operational and protected against failures, accidents, and emergencies.